Statement of Purpose
As care providers, we are nationally accredited and rated GOOD by the recent inspection report completed by Care Quality Commission (CQC). We have committed to the rigorous process of CQC accreditation, which sets higher standards for the delivery of excellent home care services.
OOJ Homecare Services Ltd offers a wealth of personal and functional care and associated domestic services to meet the needs of dependent clients (“Service Users”); these may include older people, those with a disability and people who need assistance due to illness to continue living in their own homes and community. This will be achieved by promoting a standard of excellence which embraces fundamental principles of good care practice that is witnessed and evaluated through the practice, conduct and control of quality care in the domestic environment.
Care is provided in partnership with service users, their carers and relatives, respecting their diverse needs, preferences and choices. It is standard practice for a member of our management team to visit each service user before commencing the service to be able to understand the individual situation and then provide the most suitable package accordingly.
The Nature of Services Provided
Values and Principles of Care
OOJ Homecare Services Ltd believes that, for services to be effective, they should be based on sound values and principles and an understanding of the fundamental and individual needs of service users. The Service Values are as follows:
Privacy
The right of individuals to be left alone or undisturbed and free from intrusion or public attention into their affairs. This is taken into account in the formulation of Care Plans, and will only be overridden in exceptional circumstances, and with the knowledge of the service user or their advocate.
Confidentiality
Service user confidentiality is, wherever possible, maintained. On occasion, it will be necessary, for the benefit of the service user or others to share personal information with either other professionals or organisations. Where possible, service users are consulted, and their views taken into account.
Dignity
All individuals, whatever their circumstances, have the right to be treated with dignity and respect. We are committed to delivering exceptional care that is safe, reliable, and truly person‑centred.
Communication
Service users are expected to accept appropriate responsibilities, taking into account their particular abilities and circumstances. These may include having due regard for others, for property or for participation in Care Plans.
Responsibilities
Service users are expected to accept appropriate responsibilities, taking into account their particular abilities and circumstances. These may include having due regard for others, for property or for participation in Care Plans.
Choice
Services are designed to be accessible and flexible, promoting ordinary lifestyles and based upon service user’s own choices. Individual choice is promoted, within the limits imposed by service constraints.
Risk Taking
All service users are entitled to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. Service users will be supported in their decisions to take reasonable risks.
Fulfilment
Every individual, whatever their circumstances, has the potential for development, and the right to hold personal aspirations. Within the boundaries set by legislation and professional social work ethics, service users are encouraged in achieving their personal goals.
Statement of Good Practice
The philosophy of OOJ Homecare Services Ltd is to reflect and promote values that focus upon the individual client or Service User as being at the centre of Care Service planning and Service delivery. To help achieve this, the OOJ Homecare Services has drawn upon the fundamental Core Values of Care to develop the following Service Values which will form the basis for considering the provision of an individual Care Service:
- Autonomy and independence of personal decision-making, including the assumption of risks as well as responsibilities associated with citizenship.
- Privacy from unnecessary intrusion, and the preservation and safeguarding of confidentiality.
Respect for the intrinsic worth, dignity and individuality of the person and his / her racial and ethnic identity and cultural heritage.
Participation and integration in society, and in the development of plans, policies and decisions affecting the individual’s life.
Knowledge about conditions and prospects, options and opportunities, and ways of improving the individual’s life.
Fulfilment of personal aspirations and abilities in all aspects of daily life, including the chance to develop new skills and knowledge.
Choice of occupational activities, lifestyle, and the best way to maintain independence, including the opportunity to select independently from a range of options.
Equality of opportunity and access to services irrespective of age, race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation.
Statement of Good Practice
The philosophy of OOJ Homecare Services Ltd is to reflect and promote values that focus upon the individual client or Service User as being at the centre of Care Service planning and Service delivery. To help achieve this, the OOJ Homecare Services has drawn upon the fundamental Core Values of Care to develop the following Service Values which will form the basis for considering the provision of an individual Care Service:
- Autonomy and independence of personal decision-making, including the assumption of risks as well as responsibilities associated with citizenship.
- Choice of occupational activities, lifestyle, and the best way to maintain independence, including the opportunity to select independently from a range of options.
- Respect for the intrinsic worth, dignity and individuality of the person and his / her racial and ethnic identity and cultural heritage.
- Participation and integration in society, and in the development of plans, policies and decisions affecting the individual’s life.
- Knowledge about conditions and prospects, options and opportunities, and ways of improving the individual’s life.
- Fulfilment of personal aspirations and abilities in all aspects of daily life, including the chance to develop new skills and knowledge.
- Privacy from unnecessary intrusion, and the preservation and safeguarding of confidentiality.
- Equality of opportunity and access to services irrespective of age, race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation.
