Statement of Purpose

Introduction:

As care providers, we are nationally accredited and rated GOOD by the recent inspection report completed by Care Quality Commission (CQC). We have committed to the rigorous process of CQC accreditation, which sets higher standards for the delivery of excellent home care services.
OOJ Homecare Services Ltd offers a wealth of personal and functional care and associated domestic services to meet the needs of dependent clients (“Service Users”); these may include older people, those with a disability and people who need assistance due to illness to continue living in their own homes and community. This will be achieved by promoting a standard of excellence which embraces fundamental principles of good care practice that is witnessed and evaluated through the practice, conduct and control of quality care in the domestic environment.
Care is provided in partnership with service users, their carers and relatives, respecting their diverse needs, preferences and choices. It is standard practice for a member of our management team to visit each service user before commencing the service to be able to understand the individual situation and then provide the most suitable package accordingly.

OOJ Homecare Services Aims and Objectives:

As care providers, we are nationally accredited and rated GOOD by the recent inspection report completed by Care Quality Commission (CQC). We have committed to the rigorous process of CQC accreditation, which sets higher standards for the delivery of excellent home care services.
Our Mission is to provide individualized, person cantered, cost-effective, efficient home health services to vulnerable patients in the comfort of their own homes. Person centred care forms the core of the service we provide here at OOJ Homecare Services and our staff are committed to meeting our aims and objectives:

• To deliver a service of the highest quality that will improve and sustain the client’s overall quality of life.
• To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion, while respecting client’s right to independence, privacy, dignity, fulfilment, and the rights to make informed choices.
• To ensure that client’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
•  To match the nominated Care Worker as closely as possible with the client and respecting the need to change the Care Worker in the event of subsequent non -compatibility.
• To manage the Care Service efficiently and effectively to make best use of resources and to maximise value for money for the service user.
• To involve service users and carers in the provisions, management and development of services, which will be monitored regularly as part of the quality assurance framework ensuring that the service is run in the best interests of our service users.
• To ensure that all service users are aware of the procedures of making compliments, comments and complaints.

The Nature of Services Provided:

Service provision is based on operational values and principles of care.

Values and Principles of Care

OOJ Homecare Services Ltd believes that, for services to be effective, they should be based on sound values and principles and an understanding of the fundamental and individual needs of service users. The Service Values are as follows:

Privacy

The right of individuals to be left alone or undisturbed and free from intrusion or public attention into their affairs. This is taken into account in the formulation of Care Plans, and will only be overridden in exceptional circumstances, and with the knowledge of the service user or their advocate.

Confidentiality

Service user confidentiality is, wherever possible, maintained. On occasion, it will be necessary, for the benefit of the service user or others to share personal information with either other professionals or organisations. Where possible, service users are consulted, and their views taken into account.

Dignity

All individuals, whatever their circumstances, have the right to be treated with dignity and respect.

Communication

Service users have the right to be heard and to be fully informed on all aspects of their care. Methods of communication are appropriate to the particular abilities and experiences of each individual and are tailored to each particular set of circumstances.

Independence

Service users are enabled to act independently. Services are aimed at maximising the individual’s capacity for self-care and mobility.

Risk Taking

All service users are entitled to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. Service users will be supported in their decisions to take reasonable risks.

Fulfilment

Every individual, whatever their circumstances, has the potential for development, and the right to hold personal aspirations. Within the boundaries set by legislation and professional social work ethics, service users are encouraged in achieving their personal goals.

Rights

The rights of citizenship are safeguarded for all service users. Work should be conducted in a manner that facilitates empowerment and makes appropriate use of advocacy.

Responsibilities

Service users are expected to accept appropriate responsibilities, taking into account their particular abilities and circumstances. These may include having due regard for others, for property or for participation in Care Plans.

Choice

Services are designed to be accessible and flexible, promoting ordinary lifestyles and based upon service user’s own choices. Individual choice is promoted, within the limits imposed by service constraints.

Carer Support

The value of the contribution of carer and family support is fully recognised. The needs of carers providing, or intending to provide, regular or substantial care is, where requested, assessed independently of the needs of the service user. The outcome of the assessment is taken into account when agreeing Care

Statement of Good Practice

The philosophy of OOJ Homecare Services Ltd is to reflect and promote values that focus upon the individual client or Service User as being at the centre of Care Service planning and Service delivery. To help achieve this, the OOJ Homecare Services has drawn upon the fundamental Core Values of Care to develop the following Service Values which will form the basis for considering the provision of an individual Care Service:

• Autonomy and independence of personal decision-making, including the assumption of risks as well as responsibilities associated with citizenship.
• Choice of occupational activities, lifestyle, and the best way to maintain independence, including the opportunity to select independently from a range of options.
• Respect for the intrinsic worth, dignity and individuality of the person and his / her racial and ethnic identity and cultural heritage.
• Participation and integration in society, and in the development of plans, policies and decisions affecting the individual’s life.
• Knowledge about conditions and prospects, options and opportunities, and ways of improving the individual’s life.
• Fulfilment of personal aspirations and abilities in all aspects of daily life, including the chance to develop new skills and knowledge.
• Privacy from unnecessary intrusion, and the preservation and safeguarding of confidentiality.
• Equality of opportunity and access to services irrespective of age, race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation.

The realisation of these values, together with the level of help and support required to achieve personal goals, will be a unique process for each person – every person is an individual. However, the value principles remain constant and will provide a sound foundation for the provision of care to all, regardless of personal circumstances and in accordance with OOJ Homecare Services’ Equal Opportunities Policy.

Scope of Services Provided

At OOJ Homecare Services Ltd we have trained staff who meet service users, prior to commencing service, to agree the care needs requirements of service users and assess each individual before service is offered including aspects such as when the service will begin and the times, frequency and duration of care to be provided.
The carers that OOJ Homecare Ltd’s Services employs are trained in accordance with Skills for Care Common induction as well as bespoke training tailored to meet the meet the specific needs of their client group. Furthermore, they are supervised and supported to provide a quality service to a wide range of people who need care and support whilst living in their own homes, ensuring:

• Service users feel that they are treated with respect and valued as a person, and their right to privacy is upheld
• Service users are assisted to make their own decisions and control their own lives and are supported in maintaining their independence.
• All service users are treated equally and are protected against any form of discrimination.

Service user’s care plan is produced through consultation with each care user, their families and authorized persons and will include information about the clients care needs, wishes, preferences and personal goals.
Broadly speaking, we provide the following services:

Sitting Service

OOJ Homecare Services Ltd’s sitting service is a bit like a piece of string, you can cut it to exactly the length you require. We can provide cover on a regular daily basis or it can be organised on a constant basis so a main carer can attend an appointment or meeting. Of course, it’s there for life’s pleasures too, so we provide cover to enable a main carer to take a holiday.

Personal Care

A personal care service is delivered by OOJ Homecare services team of qualified care staff. You can be rest assured that they will assist you by following the agreed care plan and respecting your choices and decisions. We offer bathing, washing, dressing, undressing, nail, mouth and hair care. We will get you up in a morning and put you to bed at night whilst promoting the best of your interests. It is also imperative to maintain the dignity of our service users during their personal care to ensure the best care is provided.
The latter service is available until 10.00pm, so you can enjoy a full evening.
OOJ Homecare services Ltd team are very house proud. So we also include household cleaning in our service menu. We’ll dust and hoover, polish the bath and generally ensure our clients’ homes are kept spic and span. All our care providers have a knowledgeable understanding how to use electrical appliances and will also wash and iron our service user’s clothes.
For maximum comfort and safety for both service-providers and service-users, our team are trained to use the latest moving and handling equipment.

Administering Prescribed Medication

Our clients with various illnesses require regular medication at specific times of the day. When you’re feeling fine it’s easy to become involved in what you’re doing and then realise that you should have taken your medications an hour ago.
OOJ Homecare Services Ltd provides medication with prompt service which removes this worry. Timely and punctual, we’re on hand to ensure our service users keep taking their medications according their care plans.

Quality Assurance

Quality assurance is the process of verifying or determining whether products or services meet or exceed user expectations. Quality assurance is a process-driven approach with specific steps to help define and attain goals. This process considers design, development, implementation, and evaluation. It is essentially about learning what works well and striving to do it even better. It also means establishing what may need to change to meet a need.

The aim of OOJ Home Service Ltd’s quality assurance policies and procedures is to confirm the commitment of OOJ Homecare Services Ltd to quality and ensuring that robust governance processes exist, which meet the needs of its Service Users, its employees, the Care Quality Commission and other key stakeholders.

Our quality assurance also emphasises that the provision of evidence-based best practice underpins all activity within OOJ Homecare Services Ltd and its processes are benchmarked against NICE guidelines and other best practice guidance.

The aim of OOJ Homecare Services Ltd is to deliver safe, caring, efficient and high-quality Care services which fully integrates quality, performance and governance as detailed in its vision and values.

OOJ Homecare Services Ltd will ensure that there is effective governance in place, including assurance and auditing systems and processes. These will assess, monitor and drive improvement in the quality and safety of the services provided, including the quality of the experience for Service Users. The systems and processes will also assess, monitor and mitigate any risks relating to the health, safety and welfare of Service Users and others.

OOJ Homecare Services Ltd is committed to ensuring that it continually evaluates and seeks to improve its governance and auditing practice.
OOJ Homecare Services Ltd recognises that a quality service is one that understands the needs and circumstances of each Service User, Care Worker, the local community and staff members. We fully appreciate that a quality service ensures that Care services are accessible, appropriate, safe and effective for all and that this includes protected characteristic groups. We also believe that workplaces must be free from discrimination so that staff can thrive and deliver excellence.

OOJ Homecare Services Ltd will anticipate and be responsive to the changing needs of our diverse Service Users and the changing needs within our local community. We are committed to providing the best possible Service User Care and valuing the professionalism of our staff.

OOJ Homecare Services Ltd will ensure that necessary resources are available to effectively monitor key performance indicators. This data will be used to inform management decisions which support the delivery of quality services, ongoing quality improvement and business planning decisions.

More information can be found in our Quality and Assurance Policy and Procedure document.

Name and Address of the Registered Provider and Registered Manager

The address and contact details of OOJ Homecare Services Ltd are as follows:
702 Ashbrooke Park
Unit 7, Parkside Lane
Leeds, LS11 5SF

Tel: 0800 678 5078
Mobile: 0773 557 9243
Email: eunice@oojhomecareservices.com
Website: www.oojhomecareservices.com

The Responsible individual is Eunice Ransome-Kuti, Registered Manager. Eunice can be contacted during office hours at the above address.

The Relevant Qualifications and Experience of the Registered Manager

The Responsible individual/Registered Manager is Eunice Ransome-Kuti. Eunice has extensive experience in therapeutic counselling, experience with bereavement marriage counselling, depression and suicidal ideation thoughts including one to one counselling support.

She is an experienced Team Manager and Service Manager with a vast experience working within Children and Families – Child Protection, Family Support, Referral and Assessment, Children in Need and Looked After Children. She is fully conversant with the Children Act 1989 & 2004 including:

Section 17 – Provisions for Children in Need, Their Families and Others
Section 20 – Provision of accommodation for children: general
Section 37 – Powers of Court in Certain Family Proceedings
Section 47 – Local Authority’s Duty to Investigate

Eunice has extensive knowledge of Care Proceedings and Risk Assessments – Emergency Protection Orders and Interim Care Orders and Court Core Assessments, Statements of Evidence, Position Statements and Child Sexual Exploitation.

Her qualifications include:

• BSc Psychology/Social Policy
• Accredited trainer for Group Triple P (both in children and teenagers)
• Brief therapy solution trained
• Child Care Award (Practice Teachers)
• Diploma In Social Work/DipSW
• N.V.Q level 3 in Community & Social Care
• Diploma in Playgroup (PPLA)
• BA (ED) French Education 2:2
• Certificate in Journalism, Production and Presentation

The Range of Qualifications of OOJ Homecare Services Ltd.
The Company retains a complete record of all qualifications, credentials and experience gained for each staff member, whether full-time or part-time. These records may be found in the Staff Files retained at the Company’s offices and are of limited access for reasons of confidentiality and security.
As a summary, Care Workers are required to have, as a minimum, the following qualifications in order for them to provide care services for clients at their homes:

– Moving & Handling
– Health & Safety
– Basic Food Hygiene
– Safe Administration of Medication
– Basic Infection Control
– First Aid Awareness
-Safeguarding
-Dementia Care
-Mental Capacity
-Fire Training

Induction training incorporates shadowing an experienced member of staff, classroom-based training, an induction questionnaire in line with the Skills for Care Common Induction standards conducted and assessed by an experienced member of staff.

Complaints, Concerns, Comments & Compliments:

With respect to Service User feedback concerning the quality of Care Services provided this information is formally reviewed for content and possible action. These reviews classify Service User feedback as follows, and is considered as positive through to negative feedback:
Types of feedback

•  Compliments – positive input regarding aspects of the Care Service
•  Comments – still positive, but possible scope for improvement
•  Concerns – negative feedback where action may be required to address a problem
•  Complaints – serious concerns on the part of the Service User, requiring formal action as described below:

There is a formal process for the management and handling of complaints from Service Users. This is documented in the Complaints Procedure. The Policy provides for appropriate investigation and a timely response to the complainant, and if required the means for the Service User to take the complaint to the appropriate regulatory authorities. This is explained in the Service User Guide and the Service User is also made aware of the right to complain prior to finalising the Care Service Contract.